IndieFolio Network Hiring for Account Manager at Mumbai Full Time

Note : You can apply from anywhere in India

GetCreator by IndieFolio Network is a managed talent marketplace of creative professionals.

Within 12 months of launch, we have produced over Rs. 2 crore in earnings for our talent on GetCreator. We are adding on to our team of account managers to maintain our rapid momentum.

As an account manager, you’ll be the primary point of contact for customers, talent, and internal stakeholders, handling a large number of inquiries individually through various channels (email, phone, chat), and answering anything from basic updates to complex billing/project queries.

You must maintain a high level of client satisfaction to be successful in this role.

Responsibilities:

* Using a variety of communication methods, provide assistance to clients and talent (email, chat, and phone).

* Provide assistance during periods of high volume or in emergency situations.

* Manage a high call volume with both inbound and outbound calls effectively.

* As required, work with internal teams to address client and talent inquiries.

* Act as a resource and subject matter expert by maintaining a working knowledge of all service offerings on the platform.

* Develop good client and talent relationships by regularly handling inquiries with a limited number of requests and going above and beyond.

* Act with a sense of urgency in resolving client and talent issues and have the judgment to include the proper people or teams to resolve.

* Handle escalated cases and assist clients and talent who need immediate attention, as needed in the absence of management.

* Have the opportunity to work on special projects and initiatives.

Requirements:

* Minimum 3 years of experience working in account management for the advertising/marketing/consulting industry. Knowledge of creative project management is a plus.

* Ability to develop solid, customer-centric relationships.

* Cooperative and encourages a culture of continual change.

* Must be able to operate independently and effectively handle time and resources; must be able to balance competing interests.

Job Types: Full-time, Regular / Permanent

Salary: Up to ₹1,200,000.00 per year

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

COVID-19 considerations:
Fully remote

Experience:

• total work: 3 years (Required)

Language:

• English (Required)