Infinity Business Solutions Hiring for Customer Service Project Administrator at Ahmedabad, Gujarat Full Time

Full Job Description
April 28, 2023

Job Category: Customer Service Project Administrator
Job Type: Full Time
Job Location: Ahmedabad

SHIFT: Morning Shift (AEST- Sydney Time Zone)
EXPERIENCE: 2+ Years
CTC: 3 – 4.2 LPA

MAIN DUTIES/RESPONSIBILITIES:
Responsible for movements of customers from Schedule Install Stage to Install Completed stages, managing various tasks involved in different stages of the process.
Managing installers assigned to them, to ensure the installation is done for customers in a smooth and seamless manner.
Scheduling customers for installation and commissioning the customer post installation.
Be owner of different Projects and be responsible for them (updating customer and CRM, completing rebates application).
Managing installers and ensuring they provide enough availability to schedule customers in
Build rapport with installers and ensure they are provided the support needed to complete jobs.
Working closely with various departments to solve any issues (such as Customer Service team,
Engineering team, Sales, and Supply Chain).
Manage customers’ escalations and queries.

SKILLS & EXPERIENCE

Qualifications:
Minimum Bachelor’s degree in any field.
Able to manage time and escalations.
Excellent Communication skills.
Proficient with computer literacy.
MS Office Competency.
Quick learner with an interest in renewable energy.
Passion for customer service and interest in Account Management.