Infosys BPM Limited Hiring For Customer Support – Voice at Pune, Maharashtra Full Time

• Provide 1st level customer service support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems • Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures • Executes transactions as per prescribed timelines. Provide 1st measure analysis of issues and inputs for problem management • Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling • Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues • Analytical and Problem solving skills • Ability to Multitask Communication & Relationships Skills • Being proactive and show the utmost respect for customer’s time • Good time management, ensuring all contacts with customers add value

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Domain->Telecom->Customer Service & CRM->CLARITY

Work Experience 1