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Private Jobs / Private Sector
Infosys BPM Limited Hiring For Process Executive at Pune, Maharashtra Full Time
Educational Requirements Graduate
Handles/manages the tickets as per the defined SLA/accuracy Ensure timely updates are provided to the user within SLA Ensure RCA for breached ticket are captured and worked upon Should be able to articulate issue and resolution to end user via Phone/Chat Should be able to keep a track the priority of the tickets and needs to handle within the stipulated timeline Should be able to do a smoot shift handover when he/she closes the shift
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Domain(IBPO)->Customer Service->Inbound Customer Contact(Voice,E-Mail,Chat)-ALL
Work Experience 0
Handles/manages the tickets as per the defined SLA/accuracy Ensure timely updates are provided to the user within SLA Ensure RCA for breached ticket are captured and worked upon Should be able to articulate issue and resolution to end user via Phone/Chat Should be able to keep a track the priority of the tickets and needs to handle within the stipulated timeline Should be able to do a smoot shift handover when he/she closes the shift
null
Domain(IBPO)->Customer Service->Inbound Customer Contact(Voice,E-Mail,Chat)-ALL
Work Experience 0