Infosys BPM Limited Hiring for Process Specialist – Learning Administrator at Bengaluru, Karnataka Full Time

Full Job Description
Educational Requirements Graduate
Course upload & Creation on LMS – Providing Course Overview and Course details • Scheduling events • Registering learners • Facilitating the event/session • Resolve technical issues such as helping participants who are having trouble logging on or starting their video and/or audio broadcasts • Distributing their contact information with participants prior to the first class session so they know who to contact • If required set up a separate chat pod for your facilitator to use to communicate directly with you without interrupting the class • Sharing enrollment list on daily/weekly basis with Facilitators • Marking attendance and course completion • Interacting with relevant stakeholders • Capturing Feedback • Recording the meeting. • Making the recording/s available for participants who missed the scheduled event/session • Client communication and stakeholder management • Learning Analytics – Reporting and Dashboard • SLA management • Setting up Quality and audit guidelines • Monitoring team’s performance against the agreed SLAs • Escalation Management • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers • Exposure to international clients and client management
null
Domain(IBPO)->Human Resource Outsourcing->Talent Development-Learning,Domain(IBPO)->Human Resource Outsourcing->Talent Admin-ALL
Work Experience 2