🚀 Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support!
🗓️Walk-In Dates: 24th and 25th October 2025
📍Interview Location: Kolkata Job Locations: Pune, Bangalore
⏰Time: 10:00 AM to 1:00 PM
🏢 Venue: Infosys Limited Plot No IIIG/2,P. S-New Town,
Kolkata – 700135 (Hatisala)
🔔Mode: 100% Work from Office (WFO)
Role Overview:
As a Customer Service Advocate, you will be the frontline representative for consumer concern/query. Your primary responsibility is to assist customers with non-technical issues related to customer query related to orders, billing, banking , and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.
Basic minimum requirement::
• Should be flexible to work in Night shifts (US Shift) and flexible to work for 24/7 work environment
• Work from office mandatory
• Exposure to US contact center preferable
1. Customer Interaction:
-Troubleshooting: Diagnose and resolve non-technical issues reported by customers via phone, chat, or email.
-Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication: Clearly explain technical concepts to non-technical users.
Key responsibilities::
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Walk customers/ Provide navigational support on self service portal
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control
📝 Mandatory Documents to Carry
▸ 10th & 12th Marksheets
▸ Graduation (All Semesters, CMM, Provisional & Degree Certificate)
⚠️ Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
📌 How to Attend the Walk-In
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-HRODIRECT-223472
🌟 Why Infosys BPM?
Come build your career with Infosys BPM. Lets grow, together. We cant wait to meet you!
Warm Regards,
Talent Acquisition Team📩
Infosys BPM Ltd.💼
Human Resources | INFY HR🌐
www.infosysbpm.com
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