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Private Jobs / Private Sector
Infosys Limited Hiring for Account Quality Manager at Bangalore Full Time
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Responsibilities
• Ensure creation of Q&P improvement and customer satisfaction improvement strategy for a single very large or cluster of large accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives, create governance mechanisms in order to achieve the account level goals • Identify areas of improvement, customize strategy for accounts, implementation of action plan in order to achieve quantum improvement in productivity, quality, delivery excellence and customer satisfaction • For a portfolio of accounts: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, create risk response plan and ensuring risk containment, minimize customer escalations and provisioning • Identify parameters and processes for benchmarking, select right benchmarking both internally and externally, identify high performance practices in order to improve delivery excellence and create mechanisms for best practices sharing
Preferred Skills:
Quality Assurance->CMMI,Quality Assurance->ISO 9001
Educational Requirements
Master Of Business Adm.,Bachelor of Engineering
• Ensure creation of Q&P improvement and customer satisfaction improvement strategy for a single very large or cluster of large accounts. • Recommend Q&P goal setting in projects and also at the DU level • Deploy delivery excellence strategies as elicited in the business plan and other related initiatives, create governance mechanisms in order to achieve the account level goals • Identify areas of improvement, customize strategy for accounts, implementation of action plan in order to achieve quantum improvement in productivity, quality, delivery excellence and customer satisfaction • For a portfolio of accounts: offers specialized process training including content-creation • Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan • Perform risk assessment, Identifies risk levels, create risk response plan and ensuring risk containment, minimize customer escalations and provisioning • Identify parameters and processes for benchmarking, select right benchmarking both internally and externally, identify high performance practices in order to improve delivery excellence and create mechanisms for best practices sharing
Preferred Skills:
Quality Assurance->CMMI,Quality Assurance->ISO 9001
Educational Requirements
Master Of Business Adm.,Bachelor of Engineering