Job Description
As part of the Unified Collaboration Team, you will utilize your strong Cisco Engineering skills to work with technical and functional teams to deliver unified communications solutions. The successful candidate will work closely with engineering peers on incoming Unified Communications projects (phone, chat, conference) and will then architect, design, and implement Unified Collaboration environments. A successful candidate will provide Unified Collaboration engineering expertise on numerous concurrent projects. Our solutions require an understanding of complex environments, migration experience of on-premise to cloud applications, and call flows as well as a solid understanding of competitor platforms and emerging technologies in this space. Additional responsibilities will be, but not limited to: Develop technical and design documentation for voice infrastructure -MS Teams Voice, Cisco Voice. Utilize Voice and Networking experience to include VoIP -e.g. Cisco, Microsoft Teams- and traditional routing and switching platforms. In addition the ideal candidate should also exhibit the following behavioral traits: Team player with a can do attitude, Well-developed written and verbal communications skills, Outstanding presentation and interpersonal skills,
Skills to confidently engage with the customer at all staff levels, Mentoring skills – Mentor and develop other engineers and architects.
Qualifications
Minimum qualifications are required to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.
Minimum Qualifications:
3+ years of experience in:
Expert Unified Collaboration architecture, to build from the ground up with all modules and components
Setting up the UC systems -core UC skills
Cisco Unified Communications Manager -CUCM- and IOS gateways
Preferred Qualifications:
Current certifications in Microsoft, Cisco, or equivalent (CCNA, CWNA, CCNP, CWNP)
Basic knowledge of MS SQL
Strong scripting skills for optimizing and customizing the environment
Basic Project Management
UC and extracurricular components, writing reports, dialer experience
Cisco Voice Portal
Session Border Controllers -Cisco CUBE and AudioCodes Mediant
VMware and management
UC collaboration platforms for cloud hosted Azure, Hybrid
Avaya, Genesys, Microsoft Teams Telephony
Third party applications that integrate with UC
Data and workflows on a call center environment
Inside this Business Group
Intel’s Information Technology Group (IT) designs, deploys and supports the information technology architecture and hardware/software applications for Intel. This includes the LAN, WAN, telephony, data centers, client PCs, backup and restore, and enterprise applications. IT is also responsible for e-Commerce development, data hosting and delivery of Web content and services.
Other Locations
CR,San Jose
Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.
Benefits
We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: https://www.intel.com/content/www/us/en/jobs/benefits.html
It has come to our notice that some people have received fake job interview letters ostensibly issued by Intel, inviting them to attend interviews in Intel’s offices for various positions and further requiring them to deposit money to be eligible for the interviews. We wish to bring to your notice that these letters are not issued by Intel or any of its authorized representatives. Hiring at Intel is based purely on merit and Intel does not ask or require candidates to deposit any money. We would urge people interested in working for Intel, to apply directly at https://jobs.intel.com/ and not fall prey to unscrupulous elements.
Working Model
This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.
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