IntouchCX Hiring for Customer Service at Bangalore Full Time

About Intouchcx

Intouchcx is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we’re obsessed with providing remarkable customer experiences for the world’s most innovative brands.

About the Job

Are you a self-motivated individual, have excellent customer service skills, and love learning about new technology? Then this is the role for you! We’re looking for a Customer Service Associate- Non-Voice to provide intelligent and engaging email/chat responses to our tech-savvy and passionate customers.

As a Customer Service Associate – Non-Voice, You Will…

● Provide support and resolve technical issues via email and other electronic communications

● Build credibility and trust with the customer by empathizing with their problem in words, proactively understanding their needs and responding promptly to resolve their issue..

● Apply advanced troubleshooting techniques to provide unique solutions to the customer’s individual needs

● Leverage your experience to provide feedback to the team on how to improve our services

● Drive customer communication during critical events.

As a Customer Service Associate – Non-Voice, You Have…

● 0 months to 4 years of customer service experience through phone, email and chat.

● Fluency in written English

● Experience in the gaming/tech support (asset)

● Excellent oral and/or written communication skills

● Customer service experience with strong customer focus

● Excellent team player with experience and passion for gaming

● Strong multi-tasking skills

● Strong analytical and troubleshooting skills

● The enthusiasm to be a self-starter who is excited about learning new technologies on a daily basis

Benefits of working as a Customer Service – Non-Voice:

● An attractive compensation package with performance-based incentives

● Incredible learning and growth opportunities

● Outstanding rewards and recognition program & employee engagement activities

● Free Food and Transport while working on-site

● Medical Insurance

Job Type: Full-time

Salary: ₹15,000.00 – ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Internet reimbursement
• Provident Fund

Schedule:

• Rotational shift
• US shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bengaluru – 560100, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 9148186691