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Private Jobs / Private Sector
Ipsator Analytics Hiring for Customer Care Executive at India Full Time
Job Description
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
Answering phones from customers professionally and responding to customer inquiries and complaints.
Researching required information using available resources.
Handling and resolving customer complaints regarding product sales to customer service problems.
Providing customers with the organization’s service and product information.
Processing forms, orders, and applications requested by the customers.
Identifying, escalating priority issues and reporting to the high-level management.
Answering inbound calls.
Following up complicated customer calls where required.
Completing call notes and call reports as necessary and updating them in the CRM.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Recording details of comments, inquiries, complaints, and actions taken.
Managing administration, communicating and coordinating with internal departments.
Job Types: Full-time, Regular / Permanent
Benefits:
Paid sick time
Paid time off
Schedule:
Rotational work shift, Rotational weekoff, 6 days/week
Day shift
Evening shift
Flexible shift
Morning shift
Rotational shift
Weekend availability
Work Location: Hybrid/Remote (in Noida, 201301)
Expected Start Date: 21/04/2023
Requirements
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
Customer support: 1 year (Required)
total work: 1 year (Required)
Language:
Hindi (Required)
English (Required)
any other regional language (Optional)
About Company / Benefits
Fixed Salary and benefits
Supplemental pay types:
Overtime pay
Performance bonus
About Ipsator:
We are a dedicated and committed team of developers, designers, customer satisfaction heroes, technology enthusiasts, geeks and operations ninjas helping our clients and partners bring their ideas to life.
Join us to work on a software platform of national importance and contribute to Solving4Bharat.
We are the technology team behind https://play.google.com/store/apps/details?id=com.irctc.fot
Ipsator focuses on Food Tech. Their company has offices in Bengaluru and Noida.
You can view their website at http://ipsator.com or find them on Twitter and LinkedIn
Role:
Customer Care Executive
Location:
Noida, Uttar Pradesh, India
Work Exp.:
1-3 Years
Job Type:
Full Time
Salary:
INR 1.5-2 LPA