IQVIA Hiring for Senior Software Developer at Kochi, India Full Time

Summary: SFDC Configurator [for enhancement requests] for the IQVIA OCE (CRM) Technical Offerings team to support their Salesforce systems on SFDC Sales cloud for managed services team

Key Responsibilities

• Work with the existing admin and managed services, product, implementation teams to establish and maintain best practices in Salesforce configuration management

• Complete internal product certifications

• Design, develop, test, document, and deploy high quality business solutions on the SFDC sales cloud platform based on industry best practices and business needs for any enhancement requests (Change Requests)

• Quickly understand the healthcare domain, CRM product’s various modules on SFDC sales cloud from the business standpoint

• Design solutions using existing architecture for any enhancement requests by doing the proper impact analysis

• Work on APEX coding as per Client needs

• Participate and contribute in team discussions and share learnings among other CRM Configurators & Admins

• Manage configuration changes due to incidents/issues/defects after impact analysis

• Support Salesforce.com configuration tasks such as field/page updates, workflows, process builder, automated approvals

• Participate in complex technical discussions with clients, clearly articulate options, benefits and recommendations

• Quick learning on the key skills required

• Should have supported clients on live production environment on SFDC sales cloud

• Good team player who can work independently with onsite stakeholders, Confident and good communicator

• Should technically sound enough to handle end-to-end support activities

• Quick ramp up on the existing product/process and provide solution/support at a faster speed

• To participate in project handover activities, understand the BRD documents, to be able to perform the enhancement activities post hyper care period

• Take responsibility to write unit test case and execute them by following configuration life cycle processes

• Keeping all stakeholders appraised about all the important technical issues, incidents, problems, progress and status.

• To participate in a regular internal status follow-up of the project with leads and other managers and provide honest and clear updates

• To participate in audits and ensuring that no NCs found

• Willing to work in shifts [mostly during UK/Europe shift hours, 1 PM IST to 10 PM IST] to support global clients

Required Skills and Experience

• Salesforce platform developer Certified

• Willing to work in product-based organization in production support service operations/managed services teams

• Strong knowledge on the configuration life cycle

• Demonstrated technical and dev team management experience

• 4 to 6 years of SFDC solution delivery experience, including Salesforce configuration experience

• Experience with design, dev and implementation of Lightning and Native Salesforce Mobile Apps

• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements

• Strong analytical skills

• To be able to discuss with the business analyst on the requirement, perform impact analysis and provide configuration solution to a requirement without breaking the existing functionality

• To be able to assist the application support teams to manage the incidents on a needy basis

• Flexible timings, willing to work in shifts

• BE in Computer Science/ Information Technology, MCA, BTech

Preferred Skills

• Salesforce Admin certification

• Good understanding of user admin activities, workflow, validation rules, territory management, triggers etc including the objects that are involved

• Knowledge of and experience on managed packages

• Experience working with the Pharmaceutical Industry or a Commercial Sales Organization

• Visualforce, Apps, Force.com APIs, and Web Services

• Service Cloud experience

• Experience with Agile solution delivery

• UX/UI Design

• Knowledge on Apex coding and SOQL

• Preparing and understanding the healthcare data sets

• Hands-on to do the technical troubleshooting of the application issues as SME to be able to contribute to the complex incidents when required

• Flexible to learn and move around technologies, adaptable to the dynamic nature of the project

• Earlier experience on any programming skill is also handy

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

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