IQVIA Hiring for Solution Specialist- eSource Early Phase at Thane, India Full Time

Job Overview

The Solutions Specialist will ultimately become a Subject Matter Expert in the domain of Medical Devices and ClinSpark’s role in clinical trials by providing proficient and timely customer service desk support.

The focus will be on supporting customers’ use of Medical Devices and ClinSpark as an eSource/eCRF/EDC platform for clinical trial operations. You will collaborate with project managers, engineers, business analysts, documentation specialists, and IT professionals using Jira Service Desk and other project tooling, in order to advise and support customers.

The role requires strong analytical skills, attention to detail, combined with clinical operations awareness, in order to coach and assist customers with their use of ClinSpark in clinical trials. You will advise and support them on effective workflows and procedures for the preparation of a trial, and the conduct, oversight, and export of data collected in their clinical trials.

The Solutions Specialist will be required to work within global multi-functional internal and external project teams. Some travel required.

Solutions Specialist – eSource Early Phase, Europe Remote

IQVIA has an opening for someone who would like to combine their passion for Clinical Trials and technology.

The ideal candidate has a good understanding of Early Phase Clinical trials and technology deployment.

The Solutions Specialist will become an expert in IQVIA’s Clinical eSource Platform (‘ClinSpark’) and support its implementation at customer Early Phase sites.

You will also provide a key role in training users, support and developing product documentation.

You will collaborate with project managers, engineers, business analysts, documentation specialists, and IT professionals using a service desk and other project tooling to advise and support customers.

The role requires strong analytical skills, attention to detail, combined with clinical operations awareness, to coach and assist customers with their use of ClinSpark in clinical trials.

You will advise and support the site by resolving any issues or questions that they may have when designing and testing trials, and during the conduct, and collection of data in their clinical trials.

You may be required to assist with the specification of new features and functionality.

The Solutions Specialist will be required to work within global multi-functional internal and external project teams.

Some travel may be required.

Qualifications and Experience

Bachelor’s Degree in Life Sciences, Engineering or a health care related discipline

Three years related experience

Early Phase trial experience preferred, particular if gained working in a busy CRO or Pharma Phase I unit

Previous experience integrating and adopting software solutions, particularly eSource or EDC systems

Data management or computer systems validation experience advantageous

Excellent customer service skills

Good ability to prioritize, schedule and organize

Good interpersonal and communication skills

Good problem-solving skills

Good Microsoft Office skills

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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