Iron Mountain Hiring for Manager of Continuous Improvement, Digital Solutions at Hyderabad, India Full Time

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.

Iron Mountain urgently looking for below position-

Designation – Manager of Continuous Improvement, Digital Solutions

Location – Mumbai, Delhi, Hyderabad, Bangalore (India)

Interested candidates kindly apply via below link or email CV on arpita.chate@ironmountain.com

Position Summary

The Manager of Continuous Improvement is a key member of the Digital Solutions Operations team that is expected to both identify opportunities for improvement and to drive actions to deliver improved performance of the operations. This will be accomplished through the teaching of scalable best practices and processes to operational teams across the region and ensuring the right tools are being used by operational staff and management teams. The manager should apply experience and analysis to identify impactful opportunities for improvement and make recommendations to leadership for prioritization and execution. These improvements should be based upon global standard best practices and toolsets while at the same time, the manager should be identifying ways to improve standard processes as technology and tools evolve. The position will participate in setting financial and key performance goals across the operations in the region, as well as, serving as the key resource for creating and executing plans to achieve the agreed upon goals.

Job Description-

● Serve as subject matter expert for operational best practices across regions through applying industry experience and ensuring standard tools and processes are in place and executed as expected.

● Identify variation from key performance indicators in operations and work with local teams to chart remediation paths, as well as, follow up on progress through completion.

● Develop two-way relationships with local operations teams so that teams seek out guidance and are eager to receive assistance.

● Assist in identifying talent with potential and invest in developing potential through sharing of experience and joint ownership of continuous improvement in the operations.

● Assist in solution, implementation planning, or execution of large or complex customer engagement

● Assist in testing and documenting new tools and processes. Feed tool and platform roadmap through formulating ideas for improvement.

● Identify short and near-term initiatives needed to improve the performance of the operations as part of financial planning.

● Deliver results expected by initiative forecasts; identify blockers and proactively work to remove blockers.

● Execute ad hoc assignments as directed by management Skills and Experience

Skills and Experience-

7-10 years +

● Ability to serve as an ambassador of Global Operations across regions and countries through creating relationships and paths to success with individual operations.

● Able to articulate a vision of future state-backed by data analysis and the execution path

● Data analysis skills; advanced spreadsheet functions or intermediate database skills

● Strong leaning toward standard processes that can be scaled in productionmanufacturing environment

● Business Process Outsourcing (non-voice) operational and technical experience preferred; mailroom, scanning, OCR, data capture, etc.

● Comfortable presenting results of detailed analysis in summary at higher levels of organization in order to gain support and approval.

● Ability to travel 50% of the time

● Able to speak English and multiple regional languages in business level competency.

● Able to work with cross-functional teams to plan and accomplish goals.

● Comfortable reviewing income statement and understanding cause and effect of actions in the operations

● Ability to temporarily backfill operational roles as needed and assigned.

Arpita Chate

Iron Mountain TA Team India

Category: Field Operations (FO)

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0040707