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Private Jobs / Private Sector
Ispecia Hiring for Technical Support at India Full Time
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Ispecia Technologies is an India based IT services company which provide 360-degree digital marketing, website development, and mobile app solutions for small and medium businesses. Mobile and website development has become a key player in the marketing game
- Job Type : Full Time
- Experience : Experienced or Fresher
- Work Location : Haridwar
We are looking for a Telecaller that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities :
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep records of all conversations in our call center database in a comprehensible way
Follow communication “scripts” when handling different topics
Requirements :
- Strong command over English & Hindi
- Previous experience in a customer support role
Strong phone and verbal communication skills along with active listening
Interested candidates should email there resume in word or pdf format at the earliest to info@ispecia.com