Jero work Hiring for Customer Support Officer at Chennai Full Time

Job Responsibilities:

Respond to inbound chat inquiries and inbound/outbound phone call and effectively consult customers or prospective customers regarding features or any other support require

Provide Chat one-on-one, real time, text/ voice/ video based interactive conversation to customersAnswering or making calls to customers/prospects to learn about and address their needs, complaints, or other issues with products or services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that customers feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry customers, as needed.Responsible to handle multiple chat sessions and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.Receive and answer customer questions/ complaints and resolve queries related to claims, warranties, and product servicingSupport customer queries from other channels – Service Requests, Social Media, Email etc. Follow standard screens/scripts as appropriateMaintain and update customer account records as neededAppropriately escalate customer questions and issues as and when necessary according to guidelines.Responsible to handle back office processesCoordinate with immediate supervisor or other personnel as needed to resolve issues not of routine natureGather information and examine forms, policies, and other records as provided by customer to make appropriate determination of resolution Forward suspected fraudulent and questionable Service Request to appropriate personnelBalance workload based on business needs between paperwork and in-bound chats/calls. Responsible for meeting deadlines and requirementBuild and maintain effective working relationships and support teamwork in meeting company goalAdhere to processes and guidelines in line with the defined governance standards

Job Type: Full-time

Salary: ₹29,000.00 – ₹33,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Shift allowance

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Required)