Jindal Biotech Private Limited Hiring for Customer Care Representative at Gurgaon Full Time

Roles & Responsibilities:

• Manage large number of incoming calls
• Identify and assess the customer needs to achieve customer satisfaction
• Take orders from the customer over the calls
• Communicate and coordinate with other colleagues as and when necessary
• Acknowledge and resolve customer complaints within time limits, take follow ups
• Build sustainable relationships with customers through open and interactive communication
• Manage and update company database and customer relationship management systems (CRM)

Desired Qualifications:

• Excellent communication & presentation skills
• Good listening & problem-solving skills
• Good interpersonal & multi-tasking skills
• Ability to handle pressure and meet deadlines
• Required Bachelors or Masters Degree in Biotechnology/Microbiology
• Good knowledge of Word, Excel, Emails.
• Required candidates from Gurgaon and nearby locations

Working Conditions:

• 6 days in a week
• Timing – 9:30 am to 6:30 pm
• No travelling will be there

Job Types: Full-time, Regular / Permanent

Pay: ₹15,000.00 – ₹20,000.00 per month

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor’s (Preferred)

Work Remotely:

• No