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Private Jobs / Private Sector
Johnson Controls Hiring for Sr/Customer Service Executive at Gurgaon Full Time
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Job Details
- Monitoring customer care center, call volume, quality and response time, resolution time.
- Coordination with field service engineer for on-time closure of customer complaints.
- Initiating and monitoring customer satisfaction surveys and improving NPS
- Implementation of new initiatives to improve customer experience.
Managing customer care center (call center), driving customer feedback, coordination with front-line engineers to drive completion of CSAT survey.
Qualification: Graduate/PG with good communication skills and customer handling experience.