JPMorgan Chase Bank, N.A. Hiring for Applications Support at Mumbai, Maharashtra Full Time

This role requires a wide variety of strengths and capabilities, including:

Bachelors degree or equivalent experience

3 to 10 yrs experience of application support (L2 level) preferably in Banking/Finance domain

Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed

Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software

Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

Independently handle user queries/issues resolution:
Automation and toil reduction : Understand manual repetitive work currently carried out and implement scripts or leverage tools/technologies to automate and reduce manual toil

Monitoring and Alerting : Implement alerting to proactively capture issue and mitigate the problem

Change, Release, Problem Management and Incident Management: Follow all standard procedures as per ITIL

Clear analytical thinking and excellent communication skills

Self-starter & ability to work in a team or autonomously when required

Ability and willingness to develop technical SME and business knowledge

Commitment and ability to meet deadlines in a highly dynamic environment

Provide front line support to our business users, build strong relationships with users and other key stakeholders

Technical skills :–

Working knowledge of Linux , Windows , Cloud/AWS/Kubernetes platforms

Scripting knowledge in Shell , Python, Java script

Databases : Oracle, MS SQL , Cassandra

Tools : Geneos , Cloud Watch , Splunk, Grafana , AppDynamics , Dynatrace , ServiceNow, Symphony , zoom , Autosys , Intellij etc

Stakeholder management :–

Provide Technical support of Production systems

Strong ‘single point of contact’ relationship with business for application support

Improvement of overall quality and level of service, maximizing service availability levels

Develop and maintain knowledge of specific set of application, product sets and underlying technologies

Work closely with Business and App Dev teams to ensure application knowledge base is maintained up to date

Escalate potential incidents to relevant stakeholders and ensure no impact to business deliverables to clients

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.