JPMorgan Chase Bank, N.A. Hiring for Digital Support-Associate at Bengaluru, Karnataka Full Time

As the Digital support professional in our Us Private Bank Digital team you will spend each day defining, refining and delivering set goals for our firm

Job responsibilities

Effectively communicate changes with technology partners and work closely with developers to deliver superior products

Deliver support for projects with adequate balance of optimal client experience with highly exceptional risk controls

Assist with user acceptance testing for multiple projects and execution of test cases that will vary from project to project. Manage day to day production environment issues with online support staff, engage technology resources to research production issues, and properly escalate based on client impact

Engage escalation contacts within the business after normal business hours to prepare field communications. Major incident triage with tech partners to identify root cause and mitigation paths

Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications

Understand user experience to aid support in defect troubleshooting. Facilitate forums to address the priority of reported enhancements and defects

Evaluate existing project management processes and look for areas of improvement. Assist with change management as new features are delivered through systematic integrations

Required qualifications, capabilities, and skills

5 -7 years of experience in financial services/banking industry experience preferred

Develop a detailed understanding of the different client experience constructs within our Digital ecosystem

Previous project management experience preferred, ideally in a technology based role

Excellent communication skills, both written and oral

Develop an understanding of our key stakeholders and escalation trees

Preferred qualifications, capabilities, and skills

Ability to multi-task and manage priorities effectively

Ability to adapt to a rapidly changing business and technology environment

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.