JPMorgan Chase Bank, N.A. Hiring for Loan Servicing Supervisor at Bengaluru, Karnataka Full Time

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Corporate Centers are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.

COMMERCIAL BANKING – LOAN AND AGENCY SERVICES DESCRIPTION – Deal set up, Servicing, Secondary Loan Trading Settlements

The CB – Loan Operations team is responsible for servicing a portfolio of syndicated (Agency and non-Agency) loans across 12 geographies in Asia, 6 in EMEA and the region of North America. The team also provides support to Secondary Loan Trading Settlements and Deal Set-up. Support is provided for the held to maturity and held to sale portfolios for the Commercial and Investment customers of the bank. Servicing involves deal set up, processing new and subsequent draws, pay downs, rollovers, interest and fees application, sub-participation support. Given global nature of the service delivery, the team provides 24/5 business support and partners with internal & External stakeholders across the globe, cutting across various time zones.

Team Leader- Loan & Agency- Wholesale Loan Operations

The Team Lead is a key position within the Loans group. He/She is expected to deliver on the specific tasks and requirements. These tasks will include the following functions:

Closely monitor the team on day to day basis to ensure all SLA’s are met and any exception are immediately escalated for resolution.

Adherence to laid down QUALITY & QUANTITY SLA’s.

100% compliance to process related policies, guidelines and controls.

Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.

Support the secondary trading desk with Tarde booking and settlements

Escalates issues as required to the management.

Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)

Ensure timely follow ups with the agent / customer for any missing notifications.

Ensure all the funding with in the SLA are been completed the same day.

Be the SME – be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required

Be the first point of escalation for all Process related issues from internal/external customers.

Should have an eye for detail to ensure all documents are processed and reviewed correctly.

Responsible to perform peer QC checks for transactions processed

Ability to identify changes to processes and procedures to improve productivity and efficiency

Provide constructive process related feedback to line manager for the team members

Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.

Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.

Drive Process improvements and other initiatives.

Ability to work under pressure and high volumes.

Eligibility:
Bachelor’s degree with a minimum of 5-7 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry

Candidates with knowledge of loan systems like loan IQ will hold an added advantage

Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems

Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations

Strong MS office and analytical skills

Experience in process training a unit/individuals

Strong risk & control mindset

Knowledge of investment banking products including Loans

Strong project management skills

Open to shifts

Strong communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.