JPMorgan Chase & Co Hiring for Quality Associate I at Mumbai, Maharashtra Full Time

This management role will Manage a team of Quality Analysts, including training and coaching to goals and objectives, the team is responsible on reviewing various CFCS processes to ensure adherence to processes and procedures. Providing insights and recommendations for potential gaps and process efficiencies. Conducting regular calibration of procedures to ensure process alignment and providing regular Quality report to inform stakeholders on key findings and emerging risks to identify areas for improvements.

Your Role and Responsibilities

Manage quality activities of multiple LOB Programs within schedule and budget with minimal to no supervision

Facilitating/Participating in meetings with LOBs as Quality or Process SME

Serving as an escalation channel for Quality team and Business Leads

Reviewing all applicable documentation and to deliver Quality artifacts

Consolidating, reconciling and communicating Quality results to the stakeholders regularly

Providing concise analysis and solutions for individual findings

Partnering with stakeholders to prioritize QC review

Performing select control monitoring reviews on critical processes

Creating and maintaining quality review checklist

Assessing and revising sampling model based on business goals

Collaborating with business partners on effective dispute resolution/exception

Collaborating with stakeholders on finding solutions to control gaps with procedure changes

Additional adhoc projects as assigned

Your Qualifications

College graduate or equivalent experience

Management experience

Experience in multiple Lines of Business a plus

Excellent Leadership skills which encompass Interpersonal, Communication & Written skills

Experience in quality control for software products

Proficient in Microsoft Office: Word, Excel, Access, Outlook, ALM, EPIC and JIRA

Knowledge of VBA, SharePoint, ASC, Omni, Clarity, Confluence and Tableau is a plus

Core competencies: attention to detail, effective communication, decision making, critical thinking, teamwork, leadership

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.