JPMorgan Chase & Co. Looking For Loan Servicing Specialist – Associate at Bengaluru, Karnataka, Full Time

• Closely monitor the team on day to day basis to ensure all SLA’s are met and any exception are immediately escalated for resolution.
• Adherence to laid down QUALITY & QUANTITY SLA’s.
• 100% compliance to process related policies, guidelines and controls.
• Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation.
• Support the secondary trading desk with Trade booking and settlements
• Escalates issues as required to the management.
• Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)
• Ensure timely follow ups with the agent / customer for any missing notifications.
• Ensure all the funding with in the SLA are been completed the same day.
• Be the SME – be the first internal POC all Process related queries and clarifications from the Team members.
• Be the first point of escalation for all Process related issues from internal/external customers.
• Should have an eye for detail to ensure all documents are processed correctly.
• Ability to identify changes to processes and procedures to improve productivity and efficiency
• Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours.
• Drive Process improvements and other initiatives.
• Ability to work under pressure and high volumes.

Required Qualification, Skills And Capabilities

Bachelor’s degree with a minimum of 3 – 5 years of relevant loan servicing work preferably for syndicated loans or experience in a back office/financial industry

• Candidates with knowledge of loan systems like loan IQ will hold an added advantage
• Candidates must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
• Strong MS office and analytical skills
• Experience in process training a unit/individuals
• Strong risk & control mindset
• Knowledge of investment banking products including Loans
• Strong project management skills
• Open to shifts
• Strong communication skills

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.