Kalp Solutions Hiring for Senior Customer Care Representative at Chandigarh Full Time

All customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee:

• conducting customer satisfaction surveys to understand what areas of the company’s services need improvements

• catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution

• curating streamlined email and social media communication mediums for offers, updates and much more

• dealing with customer issues and churning out an easy-to-follow solution

• managing payment and delivery of customer orders

• helping customers choose the right product for their requirements and budget

• handling customer concerns and complaints in a timely manner

• informing customers of upcoming promotions or deals

• establishing a positive rapport with all clients and customers in person or via phone

• forming reports based on customer satisfaction statistics and helping their team to develop new skills

• fixing appointments based on the availability of customers and clients

• interacting with customers to ensure they have a desirable and shareable experience

Job Type: Full-time

Salary: ₹11,691.50 – ₹33,000.00 per month

Schedule:

• Night shift

Ability to commute/relocate:

• Chandigarh, Chandigarh – 160101, Chandigarh: Reliably commute or planning to relocate before starting work (Required)