JD of Warranty Advisor
Job Title Warranty Advisor
Company Khandelwal Motors Pvt. Ltd. (Award winning- TATA Motors
Commercial Vehicle (CV) Dealership)
Location Mahwa (Dausa), Rajasthan (100 Kms from Jaipur and Agra)
Experience 2Year and above
About Khandelwal Motors Pvt. Ltd. (KMPL)
Khandelwal Motors Pvt. Ltd.(KMPL) is the authorized dealer of Tata Motors Ltd. for
Sales, Service & Spares in the districts of Eastern Rajasthan which are Dausa,
Sawai Madhopur, Karauli & Dholpur since 2007. The company is headquartered at
Mahwa, (District- Dausa), Rajasthan and we have branch offices at Dausa,
Dholpur, Gangapur City, Karauli and Sawai Madhopur. Through our business, we not only provide employment opportunities to local people but also help the economy of the area to grow for goods movement and people movement.
KMPL has been awarded the BEST Dealership in EMPLOYEE ENGAGEMENT in
INDIA by FADA in 2020 by Kapil Dev.
Award Video – https://www.youtube.com/watch?v=UpTiaTrIG40
We deal in SCV (Cargo & Passenger- TATA Ace, INTRA, Yodha, Magic, Zip etc.),
Light & Intermediate Commercial Vehicles Trucks (LCV & ICV- 407, 709, 1109,
1512 etc.) & Buses (LCV / ICV). With 35+ years in the domain of Auto-
Dealerships, KMPL has the domain expertise, people connect, local goodwill, the confidence of the upstream, a dedicated team and the vision to become the market leader in the chosen geography.
Position Overview:-
A Warranty Advisor is responsible for managing customer warranty claims and ensuring they are processed accurately and in a 9mely manner. The role requires an individual with excellent communica9on skills who can effec9vely deal with customer complaints while closely working with internal departments to resolve customer issues.
Key Responsibilities:-
1. Process customer warranty claims and communicate with customers regarding the status of their claims.
2. Ensure that warranty claims are processed accurately and in a 9mely manner. www.khandelwalmotors.co.in
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3. Review and analyse warranty claims data to iden9fy trends and opportuni9es for improvement.
4. Work closely with internal departments including Sales, Customer Service and Technical
Support to resolve customer issues.
5. Communicate with customers to provide updates on the status of their claims and to address any ques9ons or concerns they may have.
6. Maintain accurate records of customer interac9ons and warranty claim details.
7. Provide excellent service by responding to customer inquiries and resolving issues promptly and professionally
8. Con9nuously improve processes and procedures to ensure that warranty claims are processed efficiently and effec9vely.
9. Par9cipate in training and development ac9vi9es to maintain knowledge of product and warranty policies and procedures
Desired Skillets and Experience:-
Of Tata Motors.
Salary:-
The warranty advisor’s salary may vary depending on the experience, qualifica9ons and loca9on.
The average salary range for this role is 25-40K per month. Incen9ves may vary depending on the performance.
For more information, please contact: info@khandelwalmotors.co.in
Khandelwal Motors Pvt. Ltd www.khandelwalmotors.co.in
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Job Type: Full-time
Salary: ₹25,000.00 per month
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
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