Kiotel Hospitality Private Limited Hiring for VIRTUAL FRONT DESK (WFO) at Surat, Gujarat Full Time

WORK FROM OFFICE

Customer Service Associate – Virtual Front Desk (Hospitality)

VIRTUAL FRONT DESK FOR US-BASED HOTELS

WORK FROM OFFICE

Location: Althan, Surat

Position Type: Full-Time

Shift Timings: 8 am – 8 pm & 8 pm – 8 am

Days of Work: 6 days a week

Salary Range: ₹25,000 to ₹37,000 per month

WORK FROM OFFICE

Responsibilities:

• Provide remote support to hotel guests by handling check-in and check-out processes.
• Respond promptly and professionally to guest inquiries and concerns.
• Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.
• Collaborate with the on-site hotel staff to ensure seamless guest experiences.
• Maintain a high level of empathy, patience, and customer service while addressing guest needs.

Requirements:

• Strong communication skills in English, both written and spoken.
• Prior customer service experience is a plus
• Ability to handle high-pressure situations and prioritize tasks effectively.
• Flexibility to work in rotational shifts.
• A passion for delivering exceptional customer experiences.
• Basic computer skills and proficiency in using virtual communication tools.

Benefits:

• Competitive salary within the range of ₹25,000 to ₹37,000 per month.
• Opportunity to work remotely and contribute to a global hospitality network.
• Comprehensive training and ongoing support to enhance customer service skills.
• Exposure to the hospitality industry and guest service operations.
• Dynamic and collaborative work environment.

Job Type: Full-time

Salary: ₹25,000.00 – ₹37,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Paid time off

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Overtime pay
• Shift allowance

Ability to commute/relocate:

• Surat, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What is your salary expectations per month?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Work: 1 year (Preferred)

Language:

• English (Required)

Speak with the employer
+91 7016575713