Kotak Mahindra Hiring for Team Member – Customer Service-PERSONAL LOANS-Customer Service at Mumbai, Maharashtra Full Time

• Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
• Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
• Digital Adoption for all Retail Asset Clients
• Achieve Cross sell Targets set as per KRA’s
• Quality of Service Request and Resolution as given to customers.

Job requirements:

• Some experience in Customer Service would be an added advantage
• Believes in team work
• Taking ownership of customer issues and taking them to end to end resolution
• Apply best practices and focus on areas of improvement
• Focused towards achievement of own KRAs
• Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
• Proficiency in WORD and EXCEL/PPT preferred

Eligibility:

• Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
• Applications can be made for roles in same level or one level above.