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Private Jobs / Private Sector
Kotak Mahindra Hiring for Team Member – Customer Service-PERSONAL LOANS-Customer Service at Mumbai, Maharashtra Full Time
- Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan).
- Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT
- Digital Adoption for all Retail Asset Clients
- Achieve Cross sell Targets set as per KRA’s
- Quality of Service Request and Resolution as given to customers.
Job requirements:
- Some experience in Customer Service would be an added advantage
- Believes in team work
- Taking ownership of customer issues and taking them to end to end resolution
- Apply best practices and focus on areas of improvement
- Focused towards achievement of own KRAs
- Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.
- Proficiency in WORD and EXCEL/PPT preferred
Eligibility:
- Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role.
- Applications can be made for roles in same level or one level above.