KV Group Global Hiring for Customer Support Associate at Mohali Sas Nagar, Chandigarh, India Full Time

Job Description

KV Group Global is looking for dynamic and pro-active Calling Associates to join the Team. If you have the zeal to succeed and make an impact in the International Process…come join us.Process: Australian *Training will be provided*Duties and Responsibilities

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues and reporting to the high-level management.
• Routing inbound calls to the appropriate resources.
• Following up complicated customer calls where required.
• Completing call notes and call reports as necessary and updating them in the CRM.
• Obtaining and evaluating all relevant data to handle complaints and inquiries.
• Recording details of comments, inquiries, complaints, and actions taken.
• Managing administration, communicating and coordinating with internal departments.
• Other duties as assigned.

Job Type: Full-timeSalary: Up to INR25,000.00 per monthBenefits:

• Health insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay

Education:

• Bachelor’s (Preferred)

Experience:

• Total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Work Remotely:

• No