Kyndryl Hiring for Mainframe Batch Console operations at India Full Time

483469BR

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our people are at the center, discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. In October 2020, IBM announced it’s intention to separate the IT Infrastructure Services unit of its Global Technology Services division into a new, separate public company, creating two industry-leading companies – IBM and Kyndryl. The spin-off is expected to be completed by the end of 2021. To find out more about Kyndryl, including information relating to privacy, please visit Kyndryl.com.

Please be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.As MongoDB administrator, you will manage, maintain, and troubleshoot the company databases housed in MongoDB. If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities:

• This role is responsible for monitoring, controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi vendor environment.
• They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, and batch management when required.
• IBM’s single point of contact serves as a communication hub and integration point in the delivery of services across the enterprise.
• They receive, fulfill and close end user requests for service requests or incidents.
• They extend the range of services and provides an interface into other areas, for example by receiving and routing requests for change, identifying problems, underlying recurring incidents, validating and updating configuration details, broadcasting service information, availability and expanding knowledge bases.

• Monitor operation of computer system including all peripheral equipment to identify potential problems.
• Prepare incident reports for proper documentation and resolution.
• Provide first level problem determination and resolution based on approved recovery procedures.
• Execute batch processing and initiate correction action to meet online target.
• Record equipment malfunctions via the Manage Engine Tool for proper handling and reporting.
• Support the BCP/DR procedures.
• Process special job requests using special ID’s.
• Upload/Download files from external source to be used for batch processing.
• Accomplish daily logs/checklist to ensure that all tasks are completed.
• Support on Incident, Problem, Change and Service/Adhoc Requests.
• Perform other duties as may be assigned by his immediate supervisor.
• Receiving service requests, incidents or queries by phone call, e-mail, chat and so forth
• Create/update the incident or service request record in the incident management tool
• Assign severity/priority based on urgency and impact
• Provide Continuous Service Improvement recommendations
• Identify possible recurring incidents and raise a problem record to address

• Basic Server/PC administration and troubleshooting
• Basic knowledge in problem determination and resolution; Incident and Service Request handling
• Basic knowledge in server monitoring and restart; Web/Online system monitoring
• Hardware knowledge and on Operating Systems (e.g. Windows OS)
• Excellent communication and customer service skills
• Ability to function in multiple accounts with multiple skill set requirement

Bachelor’s Degree

Master’s Degree

India

MULTIPLE

MULTIPLE CITIES

IN_KA_BANGALORE

IN_AP_HYDERABAD

IN_TN_CHENNAI

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Technical Specialist

Computer Operator

Full-Time

Regular

Early Professional

No Travel

(Y030) Kyndryl Solutions Private Limited

No