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Kyndryl Hiring for Unified Systems Operator-Enterprise Operations at India Full Time
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Why Kyndryl
Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.
Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.
For further information on privacy, please visit www.kyndryl.com/privacy.
Your Role and Responsibilities
- Timely respond to alerts, provide 24/7 support to ensure minimal downtime of IT infrastructure and Critical Business Applications of EY.
- Monitoring and validation of events/alerts generated in EY monitoring toolset.
- Use insights to correlate alerts/events and other operational data to enable consistent and valid ticket creation.
- Incident assignment and coordination between Event Monitoring & other higher-level technical support team for service restoration.
- Efficiently handle tickets by identifying, prioritizing, assigning, resolving and communicating to appropriate team to provide highest level of service to Business.
- Email mailbox monitoring, Vendor call management and incident creation based on calls and emails.
- Handle Service Requests logged for AD account unlock and password reset within the defined SLA.
- Incident Management – perform first level troubleshooting of all incidents with proper documentation and escalating/resolving incidents, as per defined process.
- Provide necessary support to monthly windows server patching activity and other preventative tasks.
- Work in tandem with Shift Leads/SMEs and escalate any potential outages or abnormal situations to their notice immediately.
Required Technical and Professional Expertise
- Good knowledge on Windows Operating System.
- Knowledge on Windows and Linux based Server technologies.
- Knowledge on Networking and Computer fundamentals.
- Basic understanding of IT infrastructure devices and monitoring tools.
- Basic knowledge of ITIL terminology (Incident, Change, Problem, Service Requests etc.).
- Experience working with monitoring tools (SCOM, NNMi, OMi) will be an added advantage.
- Experience in troubleshooting in any of the following platforms:
o Windows desktop, Windows servers, Linux and Network.
- Good problem-solving skills and a high degree of self-motivation
- Willing to work in rotating shifts and flexible schedule in 24/7 environment.
- Equally comfortable working independently or collaboratively often under strict SLA’s.
- Capable of multi-tasking, good time management and prioritization of workload.
- Able to articulate clearly and precisely to Business and other Technology groups.
Preferred Technical and Professional Experience
- Experience working with monitoring tools (SCOM, NNMi, OMi) will be an added advantage.
- Experience in troubleshooting in any of the following platforms:
o Windows desktop, Windows servers, Linux and Network.
- Good problem-solving skills and a high degree of self-motivation
- Willing to work in rotating shifts and flexible schedule in 24/7 environment.
- Equally comfortable working independently or collaboratively often under strict SLA’s.
- Capable of multi-tasking, good time management and prioritization of workload.
- Able to articulate clearly and precisely to Business and other Technology groups.
Required Education
Bachelor’s Degree
Preferred Education
Master’s Degree
Country/Region
India
State / Province
MULTIPLE
City / Township / Village
MULTIPLE CITIES
City / Township / Village 1
IN_KA_BANGALORE
City / Township / Village 2
IN_TG_HYDERABAD
City / Township / Village 3
IN_TN_CHENNAI
City / Township / Village 4
IN_UP_NOIDA
City / Township / Village 5
IN_MH_PUNE
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category
Technical Specialist
Role ( Job Role )
Unified Systems Operator
Employment Type
Full-Time
Contract type
Regular
Position Type
Early Professional
Travel Required
No Travel
Company
(Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position?
No