Kyndryl, Inc. Hiring for Customer Service Representative – Service Desk Delivery Level 1 at Bangalore, India Full Time

Your Role and Responsibilities

• Advises and guides the client regarding the use of a broad range of products, offerings, and services.

• Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support.

• Using technical resources and tools, they support the client by answering questions and responding to client requirements.

• They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations, or performance.

• They guide the client, advising on potential resolutions and their implementation, and play a key role in overall client satisfaction.

Required Technical and Professional Expertise

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible.

• Freshers are also considered.

• Demonstrable ability to handle various tasks or projects with changing priorities.

• Experience to utilize available time efficiently to achieve effective and efficient results Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

• Ability to identify basic hardware parts and aware of basic hardware concepts.

• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.

• Questioning skills /probing skills, as relevant to the issue and level of the caller.

• Apply Knowledge of ITIL.

• Apply Knowledge of Ticketing Tools.

• Perform Remote Takeover.

• Excellent communications skills.

Preferred Technical and Professional Experience

• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

Required Education Bachelor’s Degree

Preferred Education Bachelor’s Degree

Country/Region India

State / Province KARNATAKA

City / Township / Village Bangalore

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Customer Service Representative

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.