Kyndryl, Inc. Hiring for Customer Service Representative – Service Desk Delivery Level 1 at HYDERABAD, India Full Time

Your Role and Responsibilities

• This specialty provides technical support assistance to clients on a supported products and infrastructure. Following a standard call flow and problem handing processes.

• they receive and record incident related information, and using a variety of tools, techniques and procedures, selects appropriate actions to resolve problems, and communicates the solution or action plan to the client .

Required Technical and Professional Expertise

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible

• We are ok with freshers

• Demonstrable ability to handle various tasks or projects with changing priorities.

• Experience to utilize available time efficiently in order to achieve effective and efficient results

• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

• Ability to identify basic hardware parts and aware of basic hardware concepts

• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.

• Questioning skills /probing skills, as relevant to the issue and level of the caller.

• Find opportunity and implement process improvements

• Ability to empathize and work with customers in real-time to resolve issues.

Preferred Technical and Professional Experience

• Proficient to ensure customer issues are resolved in the most timely and effective manner possible

• Demonstrable ability to handle various tasks or projects with changing priorities.

• Experience to utilize available time efficiently in order to achieve effective and efficient results

• Hands-on expertise to assemble a complete and accurate problem/symptom description of reported issues.

• Solid experience to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.

• Ability to identify basic hardware parts and aware of basic hardware concepts

• Experience in user level familiarity with at least one e-mail client – Outlook, Notes etc.

• Questioning skills /probing skills, as relevant to the issue and level of the caller.

• Find opportunity and implement process improvements

• Ability to empathize and work with customers in real-time to resolve issues

Required Education Bachelor’s Degree

Preferred Education Bachelor’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Customer Service Representative

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No