Kyndryl, Inc. Hiring for Delivery Management at MUMBAI, India Full Time

Your Role and Responsibilities

• Responsible for managing end to end operations of account remotely.

• OM is responsible to ensure client’s business and applications are working / functioning as per agreed SOW matrix.

• Co-ordinating with different technical towers, Service management team, PM/DPE and client to ensure all day-to-day operations (tickets) are closed withing SLA.

• OM must ensure all tickets are resolved with in SLA, changes are implemented within agreed TAT and RCAs are shared as per the agreed timelines.

• OM must prepare monthly / weekly MIS reports and share with PM/DPE and ensure all the reports are discussed with client / DPE.

• Must maintain account level issue tracker and have weekly connect with DPE & client to discuss and close issues.

• Must maintain 100% compliance posture for the accounts throughout the year.

• OM must drive Seve 1 incidents/ major incidents along with IM team.

• OM must ensure CAB calls & PRB calls are held weekly and all changes and problem tickets along with CAPA are discussed and closed.

Required Technical and Professional Expertise

• Candidate should have 6+Years of experience.

• Strong Experience in ITIL (IPC), must have ITIL foundation certification.

• Working knowledge of AWS and Azure.

• Technical knowledge in RHEL 6/7/8 Linux support experience.

• Working knowledge of Windows 2012, 1016, 2019, AD, DNS, DHCP, NTP concept.

• Working knowledge of MSSQL, Oracle and DB2.

• Experience with monitoring tools such as Tivoli Monitoring, ICD, Science Logic, SolarWinds.

• Working knowledge of VMware & Citrix.

• Working knowledge of Storage.

• Excellent communication skills and team player, interpersonal skills are required.

• Ready to work 24/7 shifts (as per roster).

• Work from office.

Preferred Technical and Professional Experience

• Perform RCA along with technical towers.

• To identify & take ownership of issues found and resolve at earliest opportunity according to priority and impact.

• Investigate the root-cause of incidents and look to implement fixes where possible rather than work arounds.

• To follow change management processes as defined for your perimeter.

• Ability to plan and prioritize work and meet project deadlines.

• Must be self-motivated and work well with other groups.

• Agile way of working.

Required Education Bachelor’s Degree

Preferred Education Bachelor’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Availability Manager

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required Some travel may be required based on business demand

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.