Your Role and Responsibilities
Single-Point of Contact for internal customers over Voice, Email & Tickets
Proactive monitoring of production environment compute, memory, disk, storage of vSphere ESXi and vRealize Suite from VMware, OpenStack, and bare metal
Manage alerts through use of various monitoring tools, dashboards and email.BCP management
Creating and assigning tickets to appropriate teams
Day-2 Operations of database management (Backups, Replication & Performance monitoring etc.)
Preparing reports for audits, compliance, patching etc
Handling including troubleshooting and escalating incidents quickly in a timely manner to the respective domain L2 or L3 resource wherever required without breaching the SLAWork on Tasks assigned by L3s and L2s
Required Technical and Professional Expertise
Knowledge in OS platforms (Windows, Linux, etc.,)
Knowledge in Cloud technologies (VMWARE suite)
Hands on experience in ticketing and monitoring systems (Ex BMC suite- TSSA, REMEDY etc.,)
Knowledge in any one Data base technology (Oracle, Postgres, MySQL, Casandra etc.,)
Preferred Technical and Professional Experience
You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
Intuitive individual with an ability to manage change and proven time management
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Up-to-date technical knowledge by attending educational workshops, reviewing publications
Required Education Bachelor’s Degree
Preferred Education Master’s Degree
Country/Region India
State / Province MULTIPLE
City / Township / Village MULTIPLE CITIES
Being You @ Kyndryl
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Other things to know
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Primary job category Technical Specialist
Role ( Job Role ) Customer Service Representative
Employment Type Full-Time
Contract type Regular
Position Type Early Professional
Travel Required No Travel
Company (Y030) Kyndryl Solutions Private Limited
Is this role a commissionable/sales incentive based position? No
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