Kyndryl, Inc. Hiring for Service Coordinator- Major Incident Management at NOIDA, India Full Time

Your Role and Responsibilities

• As a Major Incident Manager working for a global provider of IT solutions, you will be working within a multi-supplier environment transforming into a SIAM model.

• The successful candidate will be maintaining overall Major Incident Management process and share the drive critical and complex incidents in every possible means to multi-suppliers, as well as building on the Process maturity during the

• transformation.High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidentsCoordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in ITSM Tool

• Technical and Functional Escalation where necessaryAim is to reduce restoration time and escalation to Situation Management for P1 incidents

• Communication via various means including SMS and reporting.Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment

• Priorities major incidents and assign tasks to Service Support and Delivery resources as requiredAct as the central communication point for major incidents – all Priority 1 issues and Priority 2 issues as requiredEnsures creation of a resolution plan for P1 & P2 incidents

• Understand and clearly communicate the business impact of major incidents

• Priorities major incidents based on business impact to the client.

Required Technical and Professional Expertise

• Minimum of 7+ years of experience in IT Industry

• Experience in running the MI across all VendorsExcellent communication skills

• Proven experience as Major Incident Manager & should have ITIL exposure.

• Proven experience in handling the Bridge calls.

• Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information

Preferred Technical and Professional Experience

• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time management

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Coordinator

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No