Kyndryl, Inc. Hiring for Service Coordinator – Major Incident Management at PUNE, India Full Time

Your Role and Responsibilities

This specialty is responsible for Major Incident Management, which includes management, recovery and communication of major incidents affecting the client’s business, as well as building on the Process maturity during the transformation. High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in High priority incidents.

Required Technical and Professional Expertise

• Coordination of technical restoration actions and plans via email, messaging, call updating of tickets.

• Responsibilities include coordinating resources and actions to expedite technical recovery after a major incident and to provide real time communication to Kyndryl Management and Service Management detailing specific recovery actions, plans, and status.

Preferred Technical and Professional Experience

• You love collaborative environments that use agile methodologies to encourage creative

• design thinking and find innovative ways to develop with cutting edge technologies

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

• Intuitive individual with an ability to manage change and proven time managemen

• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province MULTIPLE

City / Township / Village MULTIPLE CITIES

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Technical Specialist

Role ( Job Role ) Service Coordinator

Employment Type Full-Time

Contract type Regular

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? No