Kyndryl, Inc. Hiring for Technical Support Associate at Hyderabad, India Full Time

Your Role and Responsibilities

Your Role and Responsibilities :

• As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.Responsibilities:Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customersProviding remote Infrastructure support delivery and performing problem cause analysisCollaborating with fellow support colleagues and other internal organizations to provide superior customer serviceActing as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.Anticipating customer needs and effectively addressing concerns related to their issue or resolutionProviding direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise

• Minimum 2 years of experience in IT Services Delivery

• Proven communication skills.

• Should be willing to work in shifts along with the team in customer business time.

• Ability to work in a team with willingness to learn and drive to achieve.

• Proactive and focussed on Metrics.

• Compliance – 100% IT-Sec and on time and accurate ILC clocking in last 6 months

• Awareness on GDF, PBA, SLA/SLO Metrics

• Trouble-shooting Win Xp.Win7 &: Linux- Mastered

• Should have worked on Lotus Notes Client issue

• Working knowledge of software like SEP

• Working knowledge on MS- Office Suite and Symphony

• Troubleshooting networking issues (VPN, Ethernet, and Wireless)

• Should have a proven attendance record

Preferred Technical and Professional Experience

• None

Required Education Bachelor’s Degree

Preferred Education Master’s Degree

Country/Region India

State / Province TELANGANA

City / Township / Village Hyderabad

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category Product Services

Role ( Job Role ) Technical Support Representative

Employment Type Full-Time

Contract type Fixed Term – Long Term

Position Type Early Professional

Travel Required No Travel

Company (Y030) Kyndryl Solutions Private Limited

Is this role a commissionable/sales incentive based position? Yes