Kyndryl Looking For Computer Operator: Distributed Console Operations at Hyderabad, Telangana Full Time

558591BR

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

This role is responsible for monitoring netcool alerts, ticket creation and warm transfer of tickets. Resource is also responsible for controlling and operating complex computer systems, networks, applications and/or distributed systems in a multi-vendor environment. They are also responsible for analyzing first level problems for all systems (according to the service agreements), resolving and routing as appropriate, supporting the Systems Management Processes specific to their client requirements, and batch management when required. Kyndryl’s single point of contact serves as a communication hub and integration point in the delivery of services across the enterprise. They receive, fulfill and close end user requests for service requests or incidents. They extend the range of services and provides an interface into other areas, for example by receiving and routing requests for change, identifying problems, underlying recurring incidents, validating and updating configuration details, broadcasting service information, availability and expanding knowledge bases.

Roles and Responsibilities:

• Monitor netcool alerts, create tickets and perform warm handover as needed in the systems operations including all peripheral equipment to identify potential problems.
• Participate in MI Calls and schedule weekly tasks.
• Perform daily and weekly checklist activities and ensure that all tasks are completed.
• Prepare incident reports for proper documentation and resolution.
• Update and notify the updates and issues through handover/Huddle/Trackers
• Provide first level problem determination and resolution based on approved recovery procedures.
• Record equipment malfunctions via the Manage Engine Tool for proper handling and reporting.
• Support the BCP/DR procedures.
• Support on Incident, Problem, Change and Service/Adhoc Requests.
• Perform other duties as may be assigned by his immediate supervisor.
• Receiving service requests, incidents or queries by phone call, e-mail, chat and so forth
• Create/update the incident or service request record in the incident management tool
• Assign severity/priority based on urgency and impact
• Provide Continuous Service Improvement recommendations
• Identify possible recurring incidents and raise a problem record to address

• Goodexperience in Communication and Customer Service Skills
• At least 3 year experience in Technical Knowledge

• Basic Server/PC administration and troubleshooting;
• Knowledge of monitoring tools like Netcool
• Basic knowledge in problem determination and resolution; Incident and Service Request handling
• Basic knowledge in server monitoring and restart ; Web/Online system monitoring
• Hardware knowledge and on Operating Systems (e.g. Windows OS)
• Excellent communication and customer service skills
• Ability to function in multiple accounts with multiple skill set requirements

Bachelor’s Degree

Master’s Degree

India

TELANGANA

Hyderabad

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Technical Specialist

Unified Systems Operator

Full-Time

Regular

Early Professional

No Travel

(Y030) Kyndryl Solutions Private Limited

No