LARVOL Hiring for Customer Success Manager – Global (100% Remote – Full Time – Independent Contractor) at Remote Full Time

• Serving as the point of contact for Pharma clients based in USA & Canada
• Providing support to CSM’s in leading client product onboarding sessions and thereafter providing ongoing guidance and support to help our customer’s get the most out of our platform
• Assisting CSM’s in preparing presentations and other support materials for clients
• Developing a deep understanding of customers’ strategic priorities to help them derive business value from LARVOL solutions
• Continually honing a positive relationship and maintaining consistent touchpoints with internal stakeholders and customers, always keeping their needs and desired outcomes at the forefront of everything we do
• Helping to define and develop processes and strategies to increase retention, identify expansion opportunities and mitigate churn risk
• Collecting client feedback from CSM’s and working with the product development team to continue to enhance our solution offerings
• Using Salesforce to maintain diligent administrative records for each customer, including the documentation of conversations
• Collaborating closely with CSM’s and Sales team members to support documentation, renewals, and expansion opportunities

Responding to client needs with a sense of urgency and demonstrate excellent judgment with how/what/when to respond