Leegality Hiring for Customer Support Executive at Remote Full Time

This is a remote position.

Are you a seeker?
Are you hungry?
Do you dig tech startups?
Does automation excite you?
Do you want to work with sharp people?
Do you want to witness rapid growth in your career?

If you just thought to yourself- Yes, this sounds like me! – then, Leegality is just the place for you!

Requirements

Requirements

Responsibilities:

• Maintain deep knowledge about Leegality’s product, policies and processes to provide quick and quality support to Enterprise customers.

• You will configure and manage the client’s use of Leegality. Your objective is to assist the clients and empower them to do it on their own by guiding them through the Product.

• Respond to Sales and Customer Success teams and the Customer’s queries in a timely and accurate way, via phone, email, web conference similar channel as per requirement.

• Extensive coordination among stakeholders and the concerned teams would be required. For this, you need to have an empathetic approach to manage queries, understand the problem and move to the solution.

• You should be able to analyze & report malfunctions, identify risks proactively, mitigate and escalate as deemed appropriate.

• Maintain ownership of Leegality’s support queries. You will actively monitor tickets’ status and accurately categorizing with the objective of enforcing ticket timelines.

• Be enthusiastic to set up internal processes and proactively find solutions – be able to expand one’s skills as the company grows to eventually take up more managerial roles.

Requirements:

• 1-3 years of experience as a Customer Support Specialist or similar CS role.

• Experience in dealing with Enterprise customers would be preferred. Familiarity with the Saas industry is a plus.

• Should be able to effectively use MS Word, Excel, PPT

• Understanding of basic tech would be preferred especially how CRM systems work, using support desk and remote support tools.

• Excellent communication and problem-solving skills with the ability to remain composed in tough situations.

• Multi-tasking abilities with an agile approach.

• Basic understanding of GST and TDS would be preferred.

• Enthusiasm and curiosity to learn and create an impact in our mission to digitise India.

Recruitment Process:

• To effectively evaluate your application, it is important that we get to know you better. It is necessary that you complete the job-based assessment.

• Please answer all questions in the assessment thoroughly.

• You will be shortlisted based on your profile and answers to the job – based assessment.

• On being shortlisted, you would be contacted for the interview process.

• We further have 3 rounds of interviews.

• Your final CTC would be decided on the basis of your skills, experience and final assessment.

Apply directly through our career page: https://leegality.zohorecruit.in/jobs/Careers

For more information about us please visit our-

Our Company and Culture: https://bit.ly/3Iqm5SB

Website: https://www.leegality.com/

LinkedIn: https://www.linkedin.com/company/leegality/

Job Information

Industry

IT Services

Work Experience

2+ years

Remote Job