Legend Footwear Hiring for Ecommerce Customer Service and Admin at New Delhi Full Time

We are an online retailer based in London and require a full-time customer service administrator. This is a full time and permanent role.

Some of the Responsibilities Include:

– Responding to customer messages from eBay, Amazon, and our eCommerce channels in a timely manner.
– Liaise with delivery companies, investigate delivery and return issues, handle courier claims.
– Ensuring Amazon A-Z cases, eBay resolution centre disputes and PayPal cases are responded promptly and precisely.
– Processing customer returns, ensuring all customers who return their items receive replacements or refunds in a timely manner.
– Communicating with customers to ensure we receive positive feedback on all of our e-commerce channels, and ensuring our high feedback score is maintained.
– General office support to ensure customer orders are received and processed smoothly

Required skills:

– Experience with Microsoft Office.
– Excellent communication skills – both written and verbal, articulate with good spelling and grammar.
– Good management skills, with excellent attention to details and well organized.
– Ability to work well as part of a team as well as using initiative.
– The ability to work quickly & accurately and pay attention to details.
– Flexibility to increase workload in very busy times

The final salary will be based on your experience and knowledge.

Contract length: 60 months

Job Types: Full-time, Contract

Salary: ₹40,000.00 – ₹50,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Work from home

Schedule:

• Monday to Friday
• UK shift
• Weekends

Supplemental Pay:

• Overtime pay
• Yearly bonus

Education:

• Secondary(10th Pass) (Preferred)

Experience:

• Ecommerce Customer Support: 1 year (Preferred)

Work Remotely:

• Yes