Lennox Hiring for Senior Specialist – CMDB at Chennai, India Full Time

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

• Understand and knowledge of Servicenow CMDB, Oversee cmdb engagement activities and governance

• Have a broad knowledge of asset/CI discovery tools, both agent-based and agentless

• Have experience with CMDB integrations from a variety of data sources

• Understand and be able to direct data normalization and reconciliation

• Have hands-on, practical experience with the operation and maintenance of cmdb

• Understand and be able to explain application and/or service modeling concepts and modeling execution in the CMDB

• Understand and be able to explain the hardware asset lifecycle, and be familiar with procurement, receiving, deployment, and disposal concepts and methodologies

• Maintain CI class, attribute, and relationship properties for all Cis

• Maintain data certifications and a CMDB health dashboard

• Evolve the CMDB to include both on premise and cloud assets

• Coordinate with other ITSM process owners to ensure proper CMDB integration

Qualifications

IT Configuration Management (CMDB) role:

1. Good understanding of IT infrastructure, Storage and Hardware Life cycle.

2. Identify Configuration Items across IT and making use of discovery mechanism.

3. Updating CI details by working with relevant stakeholders. Baseline CMDB and track changes against the baseline.

4. Manage baselines and make the updated CIs available for CHG and ITIL Process.

5. Ensure upstream/downstream relationships are built connecting CIs to Application, Technical & Business Services.

6. Performing verification and audit CMDB at regular intervals. Own the certification process for the CIs.

7. Continuously monitor and validate the relationships between the CI’s are upto date.

8. Escalate non-compliance to CMDB and publish to the relevant teams in IT organization.

9. Work with the Asset Management team to ensure Asset & CMDB are in sync.

10. Understand API’s and well versed in bridging CMDB with other tools.

11. Participate in Service Now Release schedule within the organization.

Job Locations IN-Chennai

Requisition # 2021-28016

Category Information Technology

Shift / Hours Regular

Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, transgender status, sexual orientation, national origin, genetics, disability, age, or veteran status.

Applicants with Disabilities

If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify.

Please visit the E-Verify website for more information on this program.