Log In
Sign Up
Private Jobs / Private Sector
Locuz Enterprise Solutions Hiring for NOC TL at Madhapur, Hyderabad, Telangana Full Time
Full Job Description
Acting as one of the escalations point in hierarchy.
Supervising any critical/major activities performed by NOC team.
Collaboration with Leads in diagnosing and troubleshooting the issues.
Having first-level discussions with Engineers & Leads on their concerns.
Helping Leads in preparing shift rosters while working on multiple projects.
Reviewing and making necessary corrections to the RCA document before sharing it with the customer.
Going through the new proposals and confirm on skillset availability on the server side.
Acting as SPOC from NOC during new project transition/onboarding and coordinating with all the stakeholders till Go Live.
Periodic discussion with customers on transition/onboarding progress and sharing MOM with the customer along with the transition tracker.
Resource sizing for new projects.
Take first level interviews.
Supporting and guiding the team in tough situations.
Supporting in preparation & review of required documents during ISO/ISMS, etc audits.
Ensure team is adhering to the process as per the audit compliance.
Approving CRs in the absence of a CAB manager.
Scheduling on-demand meetings with Leads & Manager.
Participating in Daily, Weekly, and Monthly internal meetings.
Participating in Daily, Weekly, and Monthly customer meetings and seeing to implement the inputs shared by the customer during the meeting.
Periodic review of Process activities sheets, SOPs, and other NOC documents.
Constantly working on process improvements and sharing ideas/thoughts with the Manager.
Overall supervision of NOC and share any observations with
Supervising any critical/major activities performed by NOC team.
Collaboration with Leads in diagnosing and troubleshooting the issues.
Having first-level discussions with Engineers & Leads on their concerns.
Helping Leads in preparing shift rosters while working on multiple projects.
Reviewing and making necessary corrections to the RCA document before sharing it with the customer.
Going through the new proposals and confirm on skillset availability on the server side.
Acting as SPOC from NOC during new project transition/onboarding and coordinating with all the stakeholders till Go Live.
Periodic discussion with customers on transition/onboarding progress and sharing MOM with the customer along with the transition tracker.
Resource sizing for new projects.
Take first level interviews.
Supporting and guiding the team in tough situations.
Supporting in preparation & review of required documents during ISO/ISMS, etc audits.
Ensure team is adhering to the process as per the audit compliance.
Approving CRs in the absence of a CAB manager.
Scheduling on-demand meetings with Leads & Manager.
Participating in Daily, Weekly, and Monthly internal meetings.
Participating in Daily, Weekly, and Monthly customer meetings and seeing to implement the inputs shared by the customer during the meeting.
Periodic review of Process activities sheets, SOPs, and other NOC documents.
Constantly working on process improvements and sharing ideas/thoughts with the Manager.
Overall supervision of NOC and share any observations with