Logic Planet IT Service Pvt Ltd Hiring for Customer Service at Hyderābād Full Time

Mandatory: Excellent Communication skills

Core Duties

• Desktop Support – Providing hardware, software, network, and server support for mostly Windows and some Mac devices
• Support Ticket Management – Managing IT support queue
• Hardware and Software Deployment – Desktop and laptop imaging and software deployment, in addition to VOIP phone deployment
• AD and Exchange Provisioning – Maintaining users, groups, and DLs
• File and Print Server Management – Provisioning and troubleshooting
• Mobile Device Support – Managing Apple, Android, and other mobile devices
• Purchasing – Managing the IT purchasing workflow
• Broker and Trading Floor Technology Support – New York-based IT Analysts will support trading floor and broker desk technology including turret phones, tablet computers, wireless networking, proprietary tools, and data display support.

Exceptional Performer Competencies

• Effectively documents and publishes role and team responsibilities and repeatable processes
• Reports on local support queue statistics and ensures tickets are closed timely
• Improves processes and introduces superior technology
• Takes initiative to learn and perform IT Engineer core duties

Desirable Skills and Experience

• College degree in Engineering, MIS, CIS, or related discipline
• Hands-on experience with Microsoft Active Directory and Windows desktop/server troubleshooting
• Familiarity with macOS
• Experience in an exchange, trading facility, or financial services

Job Type: Full-time

Salary: ₹48,086.00 – ₹100,990.03 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Night shift

Supplemental Pay:

• Joining bonus
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Ability to commute/relocate:

• Madhapur, Hyderabad – 500081, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)

Language:

• English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Speak with the employer
+91 9910378603