Job Description

Role Profile

The Team Lead – Application Management is responsible for the management of London Clearing House’s (LCH) Bangalore offshore operation. Team provides application support, configuration and maintenance of Linux, Control-M, Oracle, SQL, Murex and Calypso technologies for clearing platforms. Needs to be subject matter experts in the technologies used by the applications supported. Must be self-motivating leader with people management skills and should have the ability to prioritise workload amongst the team. Key Responsibilities

• General Responsibilities
  • Significant stakeholder management responsibilities with technical teams, business teams.
  • Management of shifts to ensure 24×5 onsite cover and 24×7 cover with on-call support.
  • Own the incident management process and resolution of incidents raised within the production from offshore.
  • Provide in-depth analysis in areas such as incident trends, mean time to recover and any other area where improvements need to be identified and remediated.
  • Ensure the teams are meeting their respective SLAs and OLAs via regular reviews and ensure that any identified improvement steps are being progressed to meet agreed delivery dates
  • Overseeing and managing service operations throughout its complete lifecycle.
  • Ensure that all processes and documentation are adequate and effective to meet support and audit requirements.
  • Provide weekly status reporting to the Stakeholders.
  • To ensure effective, pro-active monitoring and management is in place for systems.
  • Ensure the regular disaster recovery tests are carried out by the teams and that they meet the required standards/conditions
  • Ensure that the offshore team are adequately trained to support the Technology & Operations infrastructure.
  • Enhance people and capability build up responsibility.
  • Service management (including ServiceNow) expertise build out.
  • Service improvements SPOC for business.

• Resolve Incidents and Problems
  • Monitor ServiceNow for Incidents and Problems
  • Analyse problems and work with L3/Dev team for suitable resolutions
  • Apply resolutions following the LCH Change Management procedure
  • Report current status to relevant business and IT teams
  • Record progress of incident resolution in Remedy
  • Follow documented incident management procedures
  • Handling/Coordinating any issues with downstream/upstream applications
  • Own the issue and drive it to closure.

• Out of hours support/ On-call support
  • Be available for overnight support of production services to ensure successful completion of processing
  • Respond to overnight calls and deal with issues
  • Support weekend releases and maintenance work
  • Participate in Production out of hours activities such as Disaster Recovery exercises

• Quality check potential changes
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise – and our purpose. You’ll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth. LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives. We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information the London Stock Exchange Group (LSEG) (“We”) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.