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Private Jobs / Private Sector
Maersk Hiring for #65507587 Process Expert at Chennai, Tamil Nadu Full Time
Has responsibility for timely and accurate updating and entering of
data as per process. Reports tasks in an efficient manner to achieve
high customer satisfaction and support timely Vendor payment process.
data as per process. Reports tasks in an efficient manner to achieve
high customer satisfaction and support timely Vendor payment process.
Key Responsibilities
This position is responsible for planning and tracking of container movement utilizing most efficient and effective routing daily. The Dispatch also ensures time-sensitive cargo moves to its destination within established terms and provides direction and guidance to Contract Drivers to ensure goals are accomplished.
Essential Duties/Responsibilities
- Communicates daily with Customers, Contract Drivers, Terminal Personnel, and internal service representatives; coordinating, troubleshooting and resolving issues
- Coordinate and problem solve pick-ups and deliveries with Contract Drivers, partner carriers, rail operators, and port operators
- Dispatch WO for truck, rail and barge as per the timeline with any miss
- Communicate any delays to customers proactively
- Meets all customer levels of service and deadline requirements eliminating any service failures.
- Handle all customer quires with empathy and understanding the customer needs and driving towards positive NPS
- Records and audits all documents for equipment tracking
- Track, trace and report container activity
- Manage additional cost
- Update relevant systems to track appointments and drays
- Authorize equipment drops and monitor container idling
- Develops and maintains a positive working rapport with customers, Terminal Operators, and truck vendors
- Process and complete all documentation assigned in a timely manner
- Ability to work in a fast-paced environment
- Cross learning capability and supporting team as in when required and supporting in being an engaged team
- provides the vendor feedback to procurement to improve the performance.