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Private Jobs / Private Sector
Maersk Hiring for Customer Experience Partner at New Delhi Full Time
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Builds strong relationships with customers to gain an understanding of
their business, delivers excellent customer service and maximises sales
opportunities.
their business, delivers excellent customer service and maximises sales
opportunities.
Delivers a positive customer experience for all customers and ensures a
smooth execution of the end to end shipment lifecycle by working closely
with the customer and internal teams.
Ensures all products and services are sold to the customer to maximise
profitability.
Builds strong relationships with all stakeholders including offshore GSC
teams.
Is responsible for customer satisfaction and has experience with
customer interaction.
Understands customers’ business drivers, needs and requirements. Manages
the sales pipeline, segmentation and accurate forecasting.
Handles incoming customer services queries, issues and exception
management.
May support the Customer Experience Partner and internal teams.