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Private Jobs / Private Sector
Maersk Hiring for Process Expert / Senior Process Expert at Pune Full Time
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Owns and manages the customer experience. Has responsibility for end-to-
end customer experience within the assigned scope in SCM, in compliance
with relevant company procedures and agreements with customer.
end customer experience within the assigned scope in SCM, in compliance
with relevant company procedures and agreements with customer.
- Business Title :Process Expert Sr Process Expert Specialist
- Job Level: 2
- Type : Team Member
- Supervisory Responsibilities: NO
- Overtime Eligible : YES
- Reports To (day to day Manager) : Team Leader Sr Team Leader (Fin Ops)
Purpose/Summary:
The position requires ensuring proper and timely Order Management, Modifications and error handling. Require the person to ensure Customer Billing Invoicing is done timely and accurately. This position requires constant coordination with Operations and other Finance Team and hence the candidate needs to be good in verbal as well as written communication skills.
Key Responsibilities:
Service Delivery :
- Ensure timely and qualitative creation of Sales & Purchase orders.
- Ensure timely and qualitative Customer Invoicing.
- Ensure all Contract & Prices are in place & timely updated.
- Understand the business model of the correlation SO & PO, ensuring timely recognition of the Revenue & Cost.
- Identify & apply corrective actions on system interface & conduct necessary reconciliations.
- Maintain Volume trackers and adhere sustain established control mechanisms.
- Meet adhoc customer requirements exceptions and ensure that the requirements are fulfilled with a sense of urgency.
- Ensure Standard Operating Procedures (SOP) and SLA’s are prepared and maintained for all processes handled in the GSC and necessary amendments are done.
- Take ownership in building & maintaining Visual management Systems as per Process Excellence standards.
- Take ownership, track and monitor and achieve KPI’s related to the process.
- Implement Kaizens, Cost Saving Value Addition Projects identified.
- Ensure best practice is shared within teams in the GSC.
- Have monthly one to one discussions with supervisor on performance review and development.
Stakeholder communication:
- Participate and take necessary call discussions with Business Partners along with supervisor.
- Timely & professional interaction with Business Partners Stakeholders
- Interact & Co-ordinate with other teams within GSC to achieve the business & organisational goals
Others:
- Adherence to shift scheduling, leave planning, over time, back-up planning and comply with staff policies.
- Ensure that all major risks are identified, documented and appropriately dealt with.
- Actively participate in relevant business contingency testing. Support other GSC’s during contingency procedures.
- Strict adherence to APM-M Group culture, values and reputation and ensure compliance with APM-M Group and CB policies.
Eligibility Requirements:
Education : UG – B.B.A – Management, B.Com – Commerce
PG – M.Com – Commerce, MBA / PGDM – Any Specialization
Relevant Experience: 3 – 6 years of experience in Finance & Accounting (OR) Customer Service
Manages end-to-end shipment process, in compliance with relevant company
procedures and agreements with customer.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders.
procedures and agreements with customer.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders.
Finance & Accounting: – candidates should have experience in Accounts Payable, Accounts Receivable, Purchase order, Sales Order, Invoice.
(OR)
Customer service: – candidate should have experience in Email, Chat, Semi Voice
Business Understanding: Good knowledge of Finance and Accounting,
Procurement, Shipping & Logistics added advantage
Technical Knowledge: MS Office, ERP knowledge
Behavioural Skills: Customer focus, Self-Motivated, Drive for results