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Provides domain expertise to the functional
teams.

Managing shipments E2E by validating destination, route, delivery time;
Carry out operations in line with standard operating procedures (SOP) and contractual agreements
Ensure accurate tracking and logging of information in internal and/or customer specific systems.
Stakeholder Management – Customer & Internal teams
Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
Daily shipment status monitoring to ensure service levels are achieved, escalation of issues as & when necessary.
Optimally distribute operational activities and utilize resources efficiently, to ensure high productivity.
Maintain customer relationship and assist in maintaining & growing the business by providing effective solutions.
Maintain proactive inter-departmental coordination to meet service delivery expectations.
Ensure the account IOP is strictly adhered to by all parties.
Ensure timely opening & closing of job files.
Managing remote teams effectively to meet service deliverables
Focus on process improvement from a customer perspective as well as Maersk internally.
Ensure Maersk KPI is fulfilled against target.
Exception Management
Pre-empting and highlighting potential issues & ensure appropriate/timely communication to all stakeholders

Whom we are looking for

Minimum 3 – 4 years of experience in Freight forwarding/Shipping/OCE operations is preferable
3-4 International Calling experience
Bachelor’s degree
Good knowledge of Shipping operations and related documentation processes is preferable
Commercial acumen
Good knowledge of MS Office applications, viz. Excel, Power point
Hands on experience of customer SAP, WMS systems is preferable
Experience of working with remote teams would be an added advantage
Is an Individual Contributor role.
Is able to work independently and present results of own work to the team.
Has some functional knowledge and understanding of the overall Business.
Is a subject matter expert in own domain.

Maersk Hiring for Specialist at Pune Full Time

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