Log In
Sign Up
Private Jobs / Private Sector
Maersk Hiring for Sr Customer Experience Agent at New Delhi Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Owns and manages the customer experience of Essential Services
Customers. Has responsibility for the end to end
customer experience in compliance with all company procedures.
Typically handles a large number of customers or larger, more complex
customers. Manages accounts with large business Impact: The level of
impact is defined by volume and/or revenue contribution to the cluster
scorecard. The customer often has a certain complexity. Typically
involves customers with specific needs outside the normal such as legal
requirements, documentation requirements, customs restrictions or
filling requirements, lack of e-channel use, specific booking
requirements, and/or special cargo/dangerous cargo etc. The person
furthermore exerts a behaviour where he/she can work independently with
limited guidance and is capable of supervising others where relevant.
Customers. Has responsibility for the end to end
customer experience in compliance with all company procedures.
Typically handles a large number of customers or larger, more complex
customers. Manages accounts with large business Impact: The level of
impact is defined by volume and/or revenue contribution to the cluster
scorecard. The customer often has a certain complexity. Typically
involves customers with specific needs outside the normal such as legal
requirements, documentation requirements, customs restrictions or
filling requirements, lack of e-channel use, specific booking
requirements, and/or special cargo/dangerous cargo etc. The person
furthermore exerts a behaviour where he/she can work independently with
limited guidance and is capable of supervising others where relevant.
Manages the end to end shipment process in compliance with all company
procedures.
Looks after Essential Services customers.
Owns all customer issues and facilitates their timely and effective
resolution by engaging relevant internal stakeholders.
Has at least three to five years of experience to fulfill the role.