MagicPin Hiring for Associate / Senior Associate – Account Management at Gurgaon Full Time

Responsibilities:

• You will be responsible for a product adoption, account growth and account success.

• Monitor health and proactively reach out to accounts based on key metrics/events/triggers specifically those customers that have low adoption.

• Build strategies to enable the partner network and deliver results on Gross retention and Net retention.

• Own KRAs : Voucher listed, ROI risky, Last 30 days connected, Denial rates and NPS

Education

Bachelor’s degree in a relevant field

Requirements:

• Account management experience, preferably for [redacted]

• Outstanding multi-task task management skills across a varied set of responsibilities.

• Strong communication skills (written, verbal, presentation), with the ability to explain technical subjects to non-technical end user personnel in large enterprises Ability to build credibility and trust by understanding and addressing customer requirements

• 2 years of experience in a customer facing support/success/account management/retention and growth role.

• Strong oral and written communication skills.

• Consultative approach to account management.

• Ability to effectively manage delicate customer situations

• Organized and reliable – Able to work as a team with little direction when necessary

Job Type: Full-time

Salary: ₹15,000.00 – ₹30,000.00 per month

Schedule:

• Flexible shift

Work Remotely:

• No